Privacy Policy

Last updated: 06/11/2026

Melbourne Wrecker (19 630 865 575) respects your privacy. This policy explains how we collect, use and protect your personal information. It follows the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

We only collect information we need to help you. Depending on how you deal with us, this may include:

- Your name, phone number and email address when you call us, email us or send an enquiry through our website.

- Vehicle details, such as make, model, year, VIN and registration, so we can check parts fitment or quote on your car.

- When you sell us a vehicle:

- Proof of identity and proof of ownership, which the law requires us to record.

- Your payment details, so we can pay you.

- Basic information about how people use our website, such as pages visited and the type of device. This is collected in aggregate and isn't used to identify you.

How we use it

We use your information to:

- Answer enquiries and give quotes.

- Confirm parts fitment.

- Arrange pickup, towing or delivery.

- Process payments.

- Meet our legal and record-keeping obligations.

- Improve our website and services.

We won't send you marketing unless you've asked us to. You can opt out at any time.

Who we share it with

We don't sell or rent your personal information. We only share it when we need to, with:

- Service providers who help us run the business, such as website hosting, email and payment providers.

- Towing or delivery contractors who collect or deliver on our behalf.

- Government agencies, police or regulators, where the law requires or allows it.

Some of our service providers may store information outside Australia. When that happens, we take reasonable steps to make sure your information is protected.

How we keep it safe

We store personal information securely and limit access to staff who need it. We keep it only for as long as we need it for business or legal purposes. After that, we securely destroy or de-identify it.

Accessing or correcting your information

You can ask for a copy of the personal information we hold about you, or ask us to correct it. Contact us using the details below. We'll respond within a reasonable time, usually within 30 days.

Complaints

If you have a concern about how we've handled your personal information, contact us first and we'll try to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at http://www.oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The current version will always be on this page.

Contact us

Melbourne Wrecker

12 Verey Ct, Dandenong VIC 3175

Phone: +61 470 576 077

Email: info@melbournewrecker.com.au